Who We Are
7FoldSofas ("we", "us", "our") is a UK sofa retailer. This policy explains what personal information we collect when you use our website or place an order, why we collect it, and the choices and rights you have over it, in line with UK GDPR and the Data Protection Act 2018.
Information We Collect
- Order details: name, delivery address, email, phone number, and payment confirmation (we do not store full card numbers — payments are processed by our payment provider)
- WhatsApp enquiries: if you tap "Order via WhatsApp" and enter your number, we keep that number, your name if you give it, and the sofas in your bag, so we can follow up on your order
- Newsletter sign-ups: your email address, if you choose to subscribe
- Browsing information: pages viewed, products browsed, and general analytics collected via cookies (see our Cookie Policy)
How We Use Your Information
We use your information to process and deliver your order, provide customer support, send order updates, and — only if you've opted in — send you occasional newsletter emails. We do not sell your personal information to third parties.
Cookies
Our site uses cookies to remember items in your shopping bag and wishlist, and to understand how the site is used so we can improve it. See our full Cookie Policy for details and how to manage your preferences.
Sharing Your Information
We share order information with our delivery partners solely to fulfil your delivery, and with our payment provider to process payment. We do not share your information with third parties for their own marketing purposes.
Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
Data Retention
We keep order information for as long as needed to fulfil legal, accounting, and warranty obligations (including the 30-day warranty), and delete newsletter subscriber data promptly if you unsubscribe.
Contact Us
If you have any questions about this policy or how your information is handled, contact us at privacy@7foldsofas.com.